Service
Request System ***
Challenge: Completely automate
the client and job-tracking responsibilities of a leading
IT Consultancy. Allow staff to maintain mobile time-sheets
with Palm application and create new job tickets with
RIM pagers.
Solution: Job tracking
system designed to track all work done for clients by
ticket number. Integrated with email to allow clients
to receive status updates. Address book with map location
integrated into system. Document Management function
integrated into application as well which allows staff
to electronically file documents and notes pertaining
to their clients. Two interfaces were designed to allow
quick access for internal staff and clients.
Key Features: |
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New ticket
creation via web or 2-way pager |
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Function which
allows assigned task specific to logged in user
to show at start screen. |
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Weekly Calendar
allows view of all scheduled jobs. |
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Time reports
which allow administrator to see logged hours by
time or by client and month. |
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Time keeping
for jobs with Palm organizer and auto-sync back
to database. |
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Farmer's
Insurance: Famers.com
Challenge: Completely redesign
website for a major insurance company. Architect new
information structure. Create templates and web-ready
graphics from final designs.
Solution: Led team of
developers and worked with design and production teams
to identify usability, information architecture, navigation
design and functionality issues. Worked with Art Director
in creating style guides, wireframes and page template
standard for site. Also developed complex graphical
layouts. Developed friendly navigation which allowed
site visitors to better find their information.
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McGraw-Hill
Companies: McGraw-Hill.com
Challenge: Completely redesign
website for a major publishing company. Produce page
templates and graphics. Lead team of developers to produce
final product.
Solution: Worked with
Art Director and Lead Designers to build final pages
and designs which adhered to design guides. Managed
cross platform testing. Documented design and development
standards as well as wire diagrams. Accmplished goal
of "flattening" the previous sites navigation
and worked with designers to allow more use of MH's
subsidiary brands and convey a more energetic look and
feel for site content.
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OSI-NY:
Intranet ***
Challenge: Produce a completely
new way for the headquarters of a global non-profit
foundation to automate their work flow and keep up with
all the demands of a rapidly growing staff.
Solution: Create a dynamically
driven intranet site. Make key uses of Cold Fusion and
its rapid deployment capabilities. Developed several
web applications to provide: a Trouble-Ticket System
and Ordering System for the MIS department, Conference
Room Reservation System for all of our staff to use
as well as many other applications that allowed for
easier management of complex tasks.
Key Features: |
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The Trouble
Ticket System |
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Systems Order |
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Events Calendar |
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Administrator
Tools-for the above listed applications
(which allowed staff to contribute to a unified
workflow) |
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Out of
Ireland
Challenge: Construct
another channel of information for the television viewers
of "Out of Ireland" which would provide more
knowledge about the show to viewers and possible advertisers
alike. Another requirement was to also allow viewers
to share ideas and provide feedback to the show and
its producers.
Solution: Developed a
high-energy site with a moving "news flash"
applet on the home page, permitting visitors to quickly
see what was on the shows next edition. Produced
a very simple to use Cold Fusion enabled guestbook (with
its own administrative tool) to allow visitors to leave
their comments and to also allow the site administrator
control which comments will be viewable to other visitors.
Provided brief highlights from past shows using Real
Video clips.
Key Features: |
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Real Video
Clips of Show Highlights |
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Guestbook made
in Cold Fusion |
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Administrator
Utility for Guestbook |
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